Contact information
Contact & legal information
Effective 26 August 2026 · WARCRY SERIES Drop 01 · South Africa only
Who sells to you
The seller is Atlas and Co (Pty) Ltd, a South African private company with registration number 2026/404823/07, trading as WARCRY SERIES (referred to as “WARCRY”, “we”, “us” or “our”). WARCRY SERIES is the company’s trading name and is not a separate legal person.
Customer support and complaints
Email warcryoperations@gmail.com. Email is our primary customer-support channel for Drop 01 and provides a traceable record of your request. Include your Shopify order number, purchaser name and email, a clear explanation, the outcome requested and reasonable photographs if the issue concerns damage, a defect or incorrect printing.
For every paid order, we will use the order email or mobile number to contact the customer for manual confirmation and necessary service messages. Those messages are not marketing. We aim to acknowledge genuine complaints promptly, but do not promise a fixed acknowledgement time. We aim to resolve a complaint within 15 business days unless a reasonable extension is agreed.
Legal contact details
Legal telephone: 072 302 3837. This is provided for legal disclosure; please use email for customer support.
Company, legal-service and returns address:
167 Andringa Street
Stellenbosch, Western Cape, 7600
South Africa
Email us before returning an item so that we can provide an administrative return reference and packing or courier instructions. This coordination step is not a condition of a statutory claim, and a delayed response does not invalidate a statutory claim. Include your order number and keep proof of sending.
Business and tax status
- Legal form: South African private company.
- Registration number: 2026/404823/07.
- VAT status: Atlas and Co (Pty) Ltd is not VAT registered and is not a VAT vendor. We do not charge or represent a VAT amount.
- Website: warcry.store.
Our customer promise
We will make each accepted order to the customer-approved edition, colour, size, surname and number; contact every paid customer to confirm the saved personalisation and delivery record before production release; communicate the estimated delivery window; include one handwritten thank-you note from Tim and Garfield with each individual tee; and resolve defects, damage, incorrect supply or material mismatch fairly under South African law.
Before paying, review the current edition’s front and back digital preview, size chart, spelling, number, colour, size, complete price, included delivery and estimated delivery window. Each personalised tee must be saved as its own basket item and can be edited, duplicated or removed before checkout.
Checkout requires the customer’s first and last name, email address, complete South African delivery address and shipping telephone number. After successful payment, we use the order email or mobile number to confirm the saved name, number, size, colour, delivery address and estimated delivery window before production release. It is an error check, not an unlimited redesign or a second selection window. Marketing consent is separate and optional.
Escalating a complaint
Send order complaints or legal notices to warcryoperations@gmail.com and include your order number, the relevant facts and the remedy requested. If we cannot resolve a consumer-goods complaint directly, statutory and recognised dispute-resolution options remain available, including the Consumer Goods and Services Ombud and the National Consumer Commission, subject to their jurisdiction and procedures. Nothing in our policies removes rights that cannot lawfully be excluded.
Privacy and PAIA contact
Address requests to the Information Officer of Atlas and Co (Pty) Ltd at warcryoperations@gmail.com.